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Frequently Asked Quesions About Business Contract Hire / Personal Car Leasing

Q. Can I buy the car at the end of the contract?
A. Yes. There are no restrictions for personal contract hire, but business users would need to buy the vehicle through a third party. The buy price would be based on current book price at the time.

Q. Can I terminate the contract early if I want to?
A. Yes. You may terminate the contract at any time before the due date but this may incur penalties.

Q. Can I swap the car for any other, mid-term?
A. Yes, but the original contract must be terminated and therefore charges may apply.

Q. Where do I take the car for servicing?
A. To a nominated garage local to you. Vehicles must be serviced by a dealer for the specific make of car on contract hire or personal lease, if not you will make your warranty invalid.

Q. Can I change the contract terms and mileage mid-term?
A. This is possible under certain types of contract.

Q. What happens if I exceed my contract mileage?
A. You will be charged a pence per mile, this varies from car to car. The excess mileage charge will be sent to you in the form of an invoice at the end of the contract.

Q. Who is responsible for insuring the vehicle?
A. The car must be insured by the user on a fully comprehensive.

Q. Can the car be supplied by my local dealer?
A. Yes, they would need to match our level of discount.

Q. What happens if the vehicle breaks down?
A. If the car is covered on a non maintenance contract, breakdowns are normally covered by the manufacturer for the first year, but on a fully maintaned contract the car would be supplied with full roadside assistance. A drivers pack is provided with every vehicle which explains fully how to treat every type of vehicle breakdown

Q. What warranty is there on the vehicle?
A. Every car supplied comes with a full manufacturer's warranty.


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